Refund and Returns Policy

 

Return and Refund Policy

Introduction

Thank you for shopping with RPM Industrial. We are committed to ensuring your satisfaction with our industrial products, including bearings, electric motors, sprockets, pillow blocks, and more. If you are not entirely satisfied with your purchase, we are here to help.

General Return Policy

1. Eligibility for Returns

   • Products must be returned within 30 days from the date of purchase.
   • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
   • Certain types of goods are exempt from being returned, such as custom or special-order items.

2. Non-Returnable Items

   • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
   • Any item that is returned more than 30 days after delivery.

Return Process

1. Return Authorization

   • To initiate a return, please contact our customer service team at [customer service email] to obtain a Return Merchandise Authorization (RMA) number.
   • Returns without an RMA number will not be accepted.

2. Shipping

   • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
   • If you receive a refund, the cost of return shipping will be deducted from your refund.

Refund Policy

1. Refund Eligibility

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

2. Partial Refunds

   • There are certain situations where only partial refunds are granted (if applicable):
     • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
     • Any item that is returned more than 30 days after delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [customer service email] with details of the defect or damage.

Warranty

All products are covered by their respective manufacturers’ warranties. RPM Industrial does not provide additional warranties beyond those offered by the manufacturer.

Limitation of Liability

RPM Industrial is not responsible for any product damage or loss during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: rpmindinc@outlook.com
• By phone: [customer service phone number]